RETURN POLICY
Refunds are accepted for items returned in new condition in their complete, original packaging within 30 days of purchase.
Nonstock items, meaning fixtures not stocked at Gallery of Lighting and special ordered from the vendor, will incur a 25% restocking fee plus return shipping charges back to the vendor.
Fixtures stocked in Gallery of Lighting’s warehouse will incur no restocking fees and a full refund will be issued.
Fixtures sold off display are returnable at the discretion of management, and may incur a 10% restocking fee.
Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or in-store must review their receipt for accuracy within 24 hours. Many items offered online are non-stock or built to order, and as such are subject to a restocking fee, and return freight charges, if there is no error on the part of the Gallery of Lighting.
Non Returnable Products
Fixtures that have been installed are ineligible for return.
Custom fixtures and Clearance items are final sale.
REFUNDS
Once the returned item has been received and verified to have all original contents and packaging and confirmed to be free of damage, the refund credit process will begin.
Customers will be refunded via the same method in which the item was purchased or via check from Gallery of Lighting. Refunds via check are typically issued within 7 business days of final approval.
Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. If a charge back has been submitted, we will not be able to credit you for your return until the charge back mediation process has been completed. This process can take up to 180 days.
Damaged & Defective Goods Policy
We understand that a product may get damaged in transit or, on occasion, there may be a manufacturer product defect. Rest assured, we will stand by you during this process and make sure we do everything we can to bring it to a satisfying and timely conclusion – at no expense to you. Please let us know immediately if a product you receive is damaged, and take pictures of the damaged product/packaging.
Gallery of Lighting will repair or replace the damaged or defective goods for no additional charge.
Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case Gallery of Lighting will email you for your decision on whether to ship the item back to you at your expense or be refunded with up to a 50% restocking fee and store credit.
Cancellation Request
If you would like to cancel an order that has not shipped from our store or the manufacturer, simply contact one of our sales associates at 864-370-4451. Then, we will submit a request to the manufacturer for cancellation.
Please be aware that some items may have already shipped from our store or the manufacturer and be in route for final delivery to you. In such a case, cancellation fees may apply.
Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the “Standard Return Policy”.
Some items that are custom made or built-to-order cannot be cancelled.
Items on Backorder
If you are cancelling an order due to backorder, we recommend you first call our store to verify the accuracy of the date before making your final decision. There are times when manufacturers have stated items as backordered, only to find that they have already shipped or are going out the next day. On the other hand, if the item is truly unavailable for an extended period, we sincerely apologize for the delay.